Home > Uncategorized > Duzan family forced to pay in case that led to cutoff in contact with daughter

Duzan family forced to pay in case that led to cutoff in contact with daughter

The Duzan family has found their four-year battle to regain custody of their intellectually disabled daughter, Sara, and bring her back home, to be extremely expensive.

In arrangements that raise some troubling questions, the family has been required by probate court orders to pay over $13,000 so far to three professionals in the case.  Among those payments is $5,000 so far to a Special Master, even though the family was never provided with a written agreement or invoices by the Special Master for her charges.

In addition, the family was required as a result of a probate court order to pay $5,750 to a psychologist to evaluate Sara last May, even though the evaluation was never done and Sara had previously been evaluated by a different psychologist. And the family was required to pay $2,500 for a report on the case in 2010 from an attorney who had been appointed as a guardian ad litem in the case.  The attorney made recommendations to the judge regarding a dispute among parties in the case, but the charge for the attorney’s services was given to the family to pay.

Maryann Duzan, Sara’s mother, said the probate court  left it up to the three professionals themselves to determine the amounts the family should pay for their services.  “It was just a given that our checkbook was theirs,” she said.

The Duzans have refused to sign a proposed contract for guardianship services submitted to them by Sara’s current court-appointed guardian, which specified charges of $200 per hour each for the guardian and another attorney in her law firm in addition to charges for other personnel.  “That would have bankrupted us,” Maryann said.

Despite the payments they have made and what they say is their life savings paid in legal fees, the family has seen increasing restrictions placed on their contact with Sara. They are currently forbidden from even contacting her by telephone in her residence. Sara, who has a rare genetic disorder called Smith-Magenis Syndrome (SMS), has been living in a residence run by Becket Family of Services, a state-funded, corporate provider, since July. The family has not been allowed to see her since June.

A photo of Sara taken with Santa at the mall, when Sara was last living at home between November 2011 and January 2013.

A photo of Sara taken with Santa at the mall, when Sara was last living at home.  She was last at home between November 2011 and January 2013.

SMS is a disorder characterized by intellectual disability and behavioral outbursts.  The Duzan family maintains that SMS is poorly understood by many care providers, who often place persons with SMS in confining restraints when their behavior becomes aggressive.  The Duzans contend restraints are counter-productive in those cases because they tend to make the behavior worse.

SMS is also poorly understood by the probate court, the family maintains. The court ruled the family unfit as guardians in 2010 because they were allegedly being uncooperative with providers and acting as if they “know best” about Sara’s care. But in the past several days, the family has received an outpouring of support from friends and members of a network of families of children with SMS. More than two dozen members of the SMS network submitted comments to this blog, backing up the Duzans’ contention that restraints should not be used with persons with the disorder, and calling for Sara’s immediate return to her family.

The Duzans say they never used restraints when Sara lived at home, but they are concerned that Sara is being subjected to excessive restraints in her current residence.  They also claim Sara was abusively restrained in at least two previous residences run by state-funded providers.  In one of those cases, the family’s claims were corroborated by a disability rights center attorney who found that Sara was subjected to excessive and unnecessary restraints between 2008 and 2010 at the Spaulding Youth Center in Northfield, NH.

In a December 28, 2011 letter to attorney Lynne Turner, Sara’s current guardian, Aaron Ginsberg, a staff attorney for the New Hampshire-based Disabilities Rights Center, Inc., stated that there were “at least a couple hundred incident reports (most involving restraints) completed on Sara while at Spaulding.”  Ginsberg stated that while the use of restraints may have been appropriate in some of those cases, there were “many instances” where the use of restraints appeared to be inappropriate because the restraints caused physical injury to Sara or “because the threshold of risk of injury to self or others was not met.”

Maryann and her husband, Paul, first relinquished their guardianship of Sara in 2009 after the Massachusetts Disabled Persons Protection Commission (DPPC) began investigating allegations that the Duzans themselves had been abusive toward Sara.  However, none of those allegations were substantiated other than an admission by Maryann that she once slapped Sara on the cheek while Sara was acting aggressively on a home visit.  The probate court judge, who ruled the family unfit to be Sara’s guardians, concluded in 2010 that the Duzans were a loving family toward her.

Andrea Barnes, the Special Master in the probate court case, was appointed by the court in July to resolve impasses between the family and Turner, Sara’s current guardian.  Two days before Thanksgiving, Turner informed the Duzans by email that all further contact either by phone or in person was being “suspended indefinitely” and that the police would be called if anyone from the family or “an agent of the family” attempted to enter the Becket Family of Services residence. Turner stated that this cutoff in contact was being instituted “as per agreement between the program staff and me.”

In his July 17 ruling appointing Barnes as Special Master, Probate Court Judge Patrick Stanton required the Duzans to “come to a mutually agreeable private fee arrangement” with Barnes. Maryann said the family has no written agreement or contract with Barnes to whom they have paid $5,000 since June.  Records show the Duzans sent a $3,000 check to Barnes in June and and an additional $2,000 check to her in September.  Maryann said the amounts were requested by Barnes, who asked for the initial $3,000 as an “upfront payment.”

Thus far, the family says, Barnes has done nothing to resolve their dispute with Turner over contact with Sara or to act on their request that she be returned home.  They also say Barnes has refused to show the family records of Sara’s treatment at the Becket residence.  When Maryann Duzan emailed Barnes on November 24 to ask her to remove Sara from the residence because she felt she was being harmed there, Barnes responded only that she had no reason to believe Sara was being harmed, but that she would check in on her “sometime in the next few weeks.”

I sent Barnes an email yesterday, asking whether she supported the decision to cut off all communication between the family and Sara, and whether she was confident that Sara was not being subjected to possibly excessive restraints or otherwise being harmed in the current residence.  I also asked if Barnes would comment on her fee arrangement with the family.  I had previously left a phone message with her.  I haven’t heard back from her.

Turner, who was appointed Sara’s guardian in December 2011, proposed a contract for her guardianship services for Sara that would have required the Duzan family to pay fees of $200 per hour to Turner, $200 per hour to another unnamed attorney in her firm, and $75 per hour to a paralegal and $25 per hour to a clerk in the firm. The proposed contract was signed by Turner, but the Duzans refused to sign it.  The contract refers to a court order that the family pay for Turner’s guardianship services, but Maryann maintains there was never a court order to that effect.

I also sent Turner an email yesterday, asking if she supported the cutoff in communication between the family and Sara, and whether she was confident that Sara was not being subjected to possibly excessive restraints or otherwise being harmed in the current residence.  I also asked whether she had a justification for what seemed a high proposed fee for her guardianship services.  I haven’t yet heard back from her either.

The family paid a total of $5,750 in May of this year to psychologist Ronald Ebert as per a probate court order even though Ebert never evaluated Sara because she refused to meet with him. Nevertheless, the family was billed by Ebert for the research, travel, and other work in connection with the proposed evaluation.

A February 22 memo written by a clinician at the Latham Centers, where Sara was placed from January to July, states that Ebert arrived that day to interview Sara, but never evaluated her because she refused to come out of her room. A May 5 invoice from Psychological Services, Inc., Ebert’s firm, specified a fee of $250 an hour for research into the case, interviewing the family, travel from Newton to the Brewster location of the Latham Centers facility, and preparation of a report.  Maryann contends Ebert’s evaluation wasn’t actually necessary because another psychologist had evaluated Sara a year previously.

In his report, Ebert described the family as “concerned and active,” and noted they were frustrated in their attempts to get adequate services for Sara.

Nadell Hill was appointed guardian ad litem by then Probate Court Judge Angela Ordonez in January 2010 to review the co-guardianship of Sara by both Erin Hachey, Sara’s sister, and Daniel Smith, the executive director of the Arc of Greater Fall River. The family was required to pay Hill for his report, which concluded that both Hachey and Smith should remain as Sara’s guardians. Hill’s report concluded that “it is important that Sara’s family should remain involved in Sara’s life and in the decisions being made about her life.”

Much of Hill’s 9-page report concerned allegations from providers and two school system officials that Hachy was not sufficiently independent of her mother, Maryann, to make effective decisions as co-guardian.  Maryann was described as being uncooperative with professionals and an  “obstruction.”  Hachey denied she was controlled by her mother, and said Smith was making decisions without her input.  Hill noted in the report that Sara herself said she wanted her sister to remain as her guardian.

During a trial in July and August 2010 on the family’s fitness for guardianship, Smith testified that he probably would have slapped Sara himself under the same conditions that Maryann faced when she admittedly slapped her, according to a brief filed by Suzanna Urukalo, who served as an attorney for Hachey during the trial.  Urukalo’s brief added that Gail Quinn, Deputy General Counsel for the DPPC, stated that she believed the Duzans to be “caring and loving parents who are very involved in their daughter’s life in order to provide her the best.”  Quinn nevertheless filed motions with the court to remove all of the Duzan family members as Sara’s guardians.

We have already said we believe Sara should be returned to her parents.  After examining the lengthy record in this case, we see no reason why Sara is being kept isolated in the Becket residence without any contact with her family.  As many of the people who commented on our previous post have noted, this situation is an outrage and a human rights violation. The fact that the family has been forced to pay many of the parties in the case out of their own pocket — and that they have only seen the restrictions on their contact with their daughter tighten — compounds the terrible wrong done to them.

Please sign COFAR’s petition on change.org, asking Governor Deval Patrick and Department of Developmental Services Commissioner Elin Howe to allow Sara to return home to her family immediately.

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  1. Hazel Wotherspoon
    December 17, 2013 at 4:06 pm

    Again I want to give my whole hearted support to this family. NO-ONE understands the behavioural needs of those with SMS. I have found this to be specially true of many professionals; you have to live with this syndrome to understand. Restraint will exacerbate most situations as will negative verbal input. I have been there, still there and will be there for many years to come.


  2. December 17, 2013 at 8:45 pm

    Hazel is right!! My SMS Daughter is now 13yrs old. Her many abusive behaviors are only MILDLY suppressed by prescribed pharmaceutical drugs. Negative behaviors in SMS is ON-GOING…they last throughout the lifetime! Restraining children/adults during an ‘outburst’ (tantrum, meltdown, self abuse behavior – SIB episode, etc.) can & will cause not only physical harm, but extend the period of time the ‘outburst’ continues. REDIRECTION works best, usually, NOT confinement or isolation!! Sara’s family KNOWS what works best for Sara…..they’ve spent their child’s whole life learning her ‘triggers’, calming routines, stimulation limits & redirection methods! Sara NEEDS to go home! Sara NEEDS to be amongst Family who Love her & know how to care for her!!

    This situation with the Duzan Family has infuriated ALL parents of SMS children as well as MANY Parents of children with other Disabilities. This Family’s nightmare MUST END NOW!!


  3. December 18, 2013 at 1:37 am

    This is so wrong. What that poor girl needs is her family. I don’t understand too much about SMS except for what my good friend has mentioned about with her daughter. Sara needs to be with her family!!!


  4. December 18, 2013 at 3:58 pm

    please help the Duzan family please the family needs to be complete again


  5. Leah Baigell
    December 18, 2013 at 5:48 pm

    Once again I am astonished at the lack of response by the state at Sara’s plight. It is amazing that this young woman continues to live in unmonitored abusive conditions. She deserves, no needs, to be home with her family. For crying out loud, we treat animals better than this. We build wildlife road crossings, enact laws against those who abuse animals, build shelters for rescue and abused animals. Why is Sara being treated less than we treat our animals? Why is she not being treated with dignity and respect? Why is there no investigation on the allegations of abuse and overuse of restraints? Why is she not allowed to have contact with her family? Why in the world does this family, now strapped for resources, have to continue shelling out money to pay for unnecessary evaluations and legal fees? Why deplete the coffers on useless expenses? No test is going to show anything that isn’t already known – Sara has Smith-Magenis Syndrome, a rare genetic syndrome, period. No one is going to treat her better than her family at home. Sara will need appropriate support services and that is where both state and family money and time should be spent.


  6. Amanda Downey
    December 20, 2013 at 3:43 am

    This story is just unreal to me. How can this happen? HOW?


  7. valerie toke
    December 23, 2013 at 12:30 pm

    Give that girl back to her family! This is why we need more awareness for SMS. No one understands or has the patience to handle these children with the love and care they DO DESERVE. She can only be tucked into bed and kissed goodnight and loved unconditionally by FAMILY. The cold hearted selfish nature of human beings is hard to change until you are faced with flesh and blood of your own that is not accepted by the world. That’s when god changes us into the patient, loving, understanding people we need to be in order to raise a child with these types of behaviors. NO ONE in that facility has the emotional attachment to that girl like family does. NOONE can love her and forgive her like family WILL. Give her back. Form another SMS parent who has experienced the huge weight of the cross we carry raising these children in a very unforgiving cruel world to another. SMSer’s are a diamond in the ruff and a gift from God. AND YES READ THE RESEARCH ON SMS THIS IS HOW THEY ARE!


  8. December 28, 2013 at 6:56 am

    I agree that this is a human rights violation. I fail to see how being intellectually disabled means that a person (with feelings and opinions and RIGHTS) should not be allowed to see her family. Or be put in restraints that obviously make her behaviour worse. This is just not okay. I wish there was something more I could do to help this family that is tied up in red tape and bureaucracy.


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