Home > Uncategorized > DDS supports hearing officer in silencing us as advocates for family member of departmental client

DDS supports hearing officer in silencing us as advocates for family member of departmental client

The Department of Developmental Services (DDS) is supporting a hearing officer’s order to us to refrain from speaking while serving as advocates for an appellant in a departmental appeals process.

In an August 20 email to us, DDS General Counsel Katherine Borden Alford said DDS will not remove the hearing officer, Donna Schofield, from the case, and that Schofield has the discretion to set virtually any conditions or restrictions she wants on anybody in the hearing room. 

In our view, Alford is essentially arguing that a DDS hearing officer has the discretion to violate the law.

Alford’s response to us also contained a number of untrue statements. DDS and the hearing officer appear to be working together to prevent due process for the appellant in the case. That person is appealing an Individual Support Plan (ISP) developed for her sister, who has an intellectual disability.

The appeal concerns allegations of inadequate services and a lack of viable ISP goals. The appellant is her sister’s guardian. To protect the appellant and her sister, we are not identifying them.

Fair Hearing on the appeal is scheduled for September 28. On August 5, my colleague at COFAR, Maura Drummey, and I had appeared at the start of a virtual pre-hearing, as advocates for the family member. 

Schofield stated at the start of the August 5 proceeding that because we are not attorneys, we would not be allowed to speak during the proceeding or ask any questions. Schofield further threatened to sanction me “to the best of (her) limited ability” if I published a blog post about the pre-hearing conference.

However, two sets of state regulations allow appellants to be represented by non-attorneys in administrative hearings, and allow non-attorneys to present facts, evidence, and witnesses, and even to cross-examine adverse witnesses. Further, we believe the threat to sanction me for writing about the proceeding amounts to an unconditional prior restraint on speech.

On August 10, I submitted a complaint to DDS Commissioner Sarah Peterson, contending that Schofield had violated state regulations and the U.S. Constitution by prohibiting us from speaking or asking questions during the pre-hearing.

Untrue statements

In an initial response to us on August 13, Alford said Peterson had referred our complaint to her and that she would respond more substantively “in the coming days.” In her full response on August 20, Alford stated that, “the Department will not intervene in the ongoing…fair hearing.”

Alford’s full response did not address our claim that the regulations give non-attorneys the authority to fully represent appellants in administrative hearings.

Alford listed a number of reasons in support of the Department’s position, which we consider questionable or untrue.

First, Alford said that:

Like judges, hearing officers are independent, and the agency does not direct them. As long as the hearing officer acts within the constraints of the law, it would be inappropriate for the commissioner to dictate a hearing officer’s conduct of her hearing.

It is incorrect that hearing officers are independent and are like judges. Hearing officers are paid by the Department under contract. They are, moreover, appointed to specific cases by the commissioner.

Judges are not appointed to cases by parties to those cases (See Part 1 of the Massachusetts Constitution, Article XXIX) and are not paid by those parties.  Judges, therefore, do not sit in judgement on the same agencies or persons that appointed them or designated them to preside over those cases.

Further, as we demonstrated, this hearing officer has not acted within the constraints of the law. She violated two sets of regulations and the First Amendment to the U.S. Constitution in prohibiting us, as the appellant’s authorized representatives, from speaking or asking questions during the pre-hearing.

Alford also said that:

Moreover, hearing officers have broad discretion in the conduct of their hearings, and a duty to conduct those hearings in a manner that ensures that the rights of all parties are protected.This includes, without limitation, the duty to ensure an orderly presentation of evidence (801 CMR 1.02(10)(f)), as well as discretion to determine whether attendance at a non-public hearing is in the best interest of the individual (115 CMR 6.33(2)(g)).”

But as we have argued, Schofield has not acted to protect the rights of the appellant in this case. She is also not letting the appellant present evidence and is not letting us question the evidence presented by the Department. Also, the appellant has not been allowed to be fully represented by an advocate of her choosing, as the regulations allow.

In our opinion, this case may set a disturbing precedent. The Department’s position is that hearing officers in DDS Fair Hearings are allowed to set any conditions they want on the participation of advocates for the appellants, regardless of the clear language and intent of the regulations, which do not provide that discretion.

Those hearing officers will be able to bar the appellant’s Authorized Representatives, who are not attorneys, from speaking, presenting evidence, and cross-examining adverse witnesses, all in contravention of the regulations.

Finally, Alford didn’t respond to the question whether Schofield has any authority to bar publication of a blog post reporting on a fair hearing or pre-hearing. As we have noted, she doesn’t have that authority.

We are exploring our procedural and legal options in this matter. Stay tuned.

Categories: Uncategorized
  1. Unknown's avatar
    Anonymous
    August 24, 2026 at 11:07 am

    Dizzy and busy; that s how they keep us THE ENTIRE DDS IS CORRUPT! As I have said repeatedly: let one of THEM have an ID child and see how they feel!!

  2. Unknown's avatar
    Robin Deininger
    August 24, 2026 at 11:08 am

    I wish this information was able to be seen by more people who are not members of COFAR. The general public should be made aware of the constraints the DDS is putting on guardians and others who only want the best for those they advocate for. I think it is a classic cas of abuse of power.

  3. Angela Viscomi's avatar
    Angela Viscomi
    August 24, 2026 at 11:25 am

    DDS and their hired mall cop seem to miss the part about being a “fair hearing” as well as that there is a human being who is not having their needs met, and their disabilities accommodate appropriately. The broken and corrupt system is a disgrace to this state. Control and oppression is a form of abuse, that is exactly what this is. They disgust me.

  4. LAE's avatar
    LAE
    August 24, 2026 at 1:49 pm

    Exactly , those in the highest government who said they would help our members live a better life with better placements day programs etc
    Have failed .

  5. Unknown's avatar
    Anonymous
    August 24, 2026 at 3:29 pm

    I certainly hope you are exploring the options!

  6. August 24, 2026 at 3:42 pm

    I would ask the parent if they are interested in reaching out to their state, senator and state representative as a constituent, requesting constituent services, as well as the governor’s office. COFAR should do so themselves as well on their behalf as an advocate.

    If this is allowed to stand, it seems like it might be setting administrative precedent. neutering COFAR’s ability to do very much at all.

    This is terrible, they’re wrong, they will lose in court. Please file a complaint in Suffolk Superior Court seeking a preliminary injunction in this matter on the grounds that they are breaking their own policies and Massachusetts General Law (MGL) and Massachusetts code of regulations (MCRs). From everything I read, it’s strongly suggest to me that they are wrong, they will lose.

    I have done this myself before as a pro se plaintiff Without the representation of an attorney. Please let me know if you would like any information about how I’ve done this against Massachusetts administrative agencies in the past (Brendan@Lor-ips.com). I’ve got templates for the documents to file.

    • August 24, 2026 at 4:44 pm

      All good suggestions, Brendan. Thanks. We’re considering it all. We’re not going to let this stand.

      • August 24, 2026 at 5:28 pm

        👍🏻 Great to hear Dave!
        In my limited experience, I have found that many of these people in the administrative state at most levels are not to be relied upon for being very good at understanding whether they are doing things by the book or not, and have a habit of being overconfident regarding their convictions and actions, and too sure of themselves without having a very solid grasp on the laws, regulations and policies that are the structure of the way their agency is supposed to function.
        As my doctor recently told me that his mentor told him, “Don’t let the bastards get you down”— Without a fight.

      • August 24, 2026 at 6:08 pm

        Thanks, Brendan. Your comment is appreciated. Even though the DDS general counsel is new to the job, she is experienced. She came from DPH. I think they know the regulations, or at least they should.

  7. August 24, 2026 at 8:20 pm

    This COFAR post captures exactly what so many families have been experiencing behind the scenes. When a DDS hearing officer tries to silence family advocates and those who represent and help them — and DDS leadership backs that decision — it sends a chilling message about how the agency views the people who know these individuals best.

    Families are not “interfering.” We are the ones who have supported our loved ones for decades, often in the absence of adequate state services. Trying to remove us and our representatives from the process doesn’t protect anyone. It only increases risk for the individuals DDS is supposed to serve.

    What happened here is not an isolated incident. It reflects a broader pattern of shutting out families, limiting transparency, and treating advocacy as a threat rather than a safeguard. If DDS wants to build trust, it must start by respecting the role of families and ensuring that hearing officers cannot use their authority to silence us.

    Thank you to COFAR for documenting this. These issues need daylight, and families need to know they are not alone.

  8. August 24, 2026 at 8:41 pm

    The individuals that work at these administrative state agencies have the luxury of being able to go home at the end of the day every day to their families—How much does it really matter to them whether they made the right decision or not that day?
    Their work the day is done. And they don’t have to think about it anymore after they get in the car and turn the key.
    I know one gentleman works at DDS who seems to do a great job and care a lot and really take his job seriously. He picks up the phone on weekends.
    I would guess that there are many others for whom it is just a job.
    I think some people only care about whether they really did things right or not if they have to worry about getting called out on having done it wrong at the end of the day.
    If they have no reason to worry? I’m not sure that they do.

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